Returns & Exchanges
At Ekster, we stand behind the quality of our products and offer a 45-day risk-free trial to ensure you are completely satisfied with your purchase. If your new gear isn't the perfect fit for your daily carry, we make the return and exchange process seamless and straightforward.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process within 45 days of delivery.
Choose Your Resolution
Select whether you would like to exchange your item for a different model, receive store credit, or get a full refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely package your items in their original packaging to ensure they arrive back to us safely.
Drop Off and Track
Drop your package off at any authorized carrier location; once we receive and inspect your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing