Frequently Asked Questions
Everything you need to know about the world's thinnest smart wallets.
How does the card access mechanism work?
Our patented mechanism allows you to eject your cards with the click of a button. Simply press the trigger at the bottom, and your cards will fan out for easy access without ever opening your wallet.
What is the shipping time for domestic orders?
Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your gear sooner.
Does the wallet protect against electronic theft?
Yes, all Ekster aluminum and leather cardholders are equipped with integrated RFID-blocking technology to protect your credit cards from skimming and data theft.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 45 days of delivery, provided it is in original condition.
Are your leather products sustainably sourced?
We use premium top-grain leathers tanned under gold-rated LWG environmental protocols. We also offer a vegan leather alternative made from recycled windshields for those seeking a non-animal option.
How many cards can an Ekster wallet hold?
The internal cardholder fits up to 6 cards depending on embossing. The expandable backplate or cash strap allows you to carry additional cards and bills, bringing the total capacity up to 12+ cards.